Slide’s Unsurpassed Customer Support & Problem Solving
Typically, the term “customer service” is equated to basic functions like the ability to quickly speak with a real person when calling, prompt shipment of orders, personalized assistance with billing issues, among other items. The Slide team certainly subscribes to and offers these basic business operations, but our definition goes far above and beyond.
Slide’s internal staff and distributor partners take this premise to a whole new level – it’s at the core of our business model and we believe that no one in our industry is more dedicated to being a true problem-solver for issues experienced by our molders and mold makers. Our goal is to learn about the “pain points” that you might experience to help ensure we’re the right fit as a supplier long before we get to specific product solutions. These challenges can be a chronic source of downtime, revenue loss, wasted materials and extreme frustration.
In many cases, an area of difficulty has already been identified by the technician who is seeking assistance with a remedy; other times there may be “blind spots” that have been overlooked and undiscovered. Whichever the situation, Slide’s team of experts is here to help!
Here are a few examples of what we would consider engaged customer services and problem solving offered by Slide and our distributors:
Slide’s Top Tier Service is about going the extra mile with personalized assistance.
Troubleshooting and problem-solving existing issues in your workflow (virtual or on-site).
Productivity assessments (virtual or on-site).
Best practices training, on-site.
Free product samples so you can try before you buy.
Slide consistently pledges absolute reliability, quality and satisfaction and is proud to offer this complimentary service. Contact the team to take advantage of our unique offerings.
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